Multi factor authentication

From 25 May 2026, the Teacher Registration Board of Western Australia (TRBWA) requires you to set up multi factor authentication (MFA) in Teacher Login in order to access your online portal.

This also applies to users of Teacher Register Information (Professional) (TRIP).
 

Why is this being introduced?

State government departments across Western Australia are progressively rolling out MFA to meet mandated cyber security standards and protect sensitive data, in line with the Western Australian government cyber security policy.

By introducing MFA, the TRBWA is adding an extra layer of protection by requiring users to verify their identity with more than just a password. A second layer of authentication must be completed using Microsoft Authenticator app or a phone call on a registered mobile or landline phone number.

Set up is quick and helps keep your Teacher Login or TRIP account safe. It is likely that you have already used MFA when logging into MyGov and banks.

You can read more about MFA on the Australian Cyber Security Centre website.


MFA adds a two-step identity check to the log in process:

Step 1:              A verification code to your registered email address

Step 2:              A second authentication method (Authenticator app, or phone call)

You will always receive an email verification code (first step), regardless of the MFA method you choose for the second step.

There are two methods available for the second step of authentication: You can enter a one-time code using an Authenticator app on your mobile device, or you can receive a phone call to a nominated number to confirm your identity. This can be a mobile, or a land line.

You should consider carefully which authentication method would suit your needs. If your needs change, you can change your MFA option.

 

Setting up your MFA method for the first time

These changes mean that the first time you log in to your Teacher Login or TRIP after 25 May, you will need to follow some extra steps to set up your MFA method.

Before you begin, make sure you have, on hand, the mobile device you want to set up the MFA Authenticator app on, or a designated number where you will always be contactable when using the MFA phone method.

 

Option 1: Using an authenticator app to authenticate

An authenticator app generates a one-time code on your device that you enter to verify your identity. This code generally isn’t shared and changes frequently. You may be familiar with authenticator apps if you work in the WA Government, as many agencies use Microsoft Authenticator to access internal devices.

We recommend setting up your authenticator app on an Apple or Android device such as a phone or tablet that you keep with you. The Microsoft Authenticator app is free to download and has no ongoing fees associated with use.

The set-up process is easier if you use two devices – for example, your mobile device and a laptop or PC.

You can watch our short video for a step-by-step guide to setting up MFA for Teacher Login using the Microsoft Authenticator app.

You can also read our set-up Support Guide for Microsoft Authenticator.

 

Option 2: Using a phone call to authenticate

If you would prefer to authenticate via phone call, be sure to choose a number you have access to, such as a landline or your mobile phone.

You can read our support guide for a step-by-step guide to setting up MFA for Teacher Login with authentication using a phone call.

Tips:

  • Phone numbers must be provided in the format +CountryCode PhoneNumber.
  • An extension number can’t be used
  • Please make sure your phone settings don’t have unknown numbers automatically blocked or ignored as this will prevent  the authentication call from coming through.
  • Please enter the number carefully to avoid incorrect entry.
  • If you use call automatically forwarding to voicemail or another number, this will prevent the authentication call from coming through.
  • Please listen to the entire call - if you hang up during the call, it will not authenticate.
  • The recording may ask you to hit the 'pound key'. In Australia we use the hash key - # - which is below the 9 key and to the right of the 0 key on your key pad. This is a Microsoft recording and may be connected to the language and region settings on your device.

 

Logging in again after you have set up your MFA

Once you have set up your MFA, logging in to Teacher Login will be a bit quicker, as you will just have the two-step process to follow, to access your account.

You will always receive an email code, regardless of the MFA method you choose for the second step.

You can watch our short video on accessing your Teacher Login after the Microsoft Authenticator app has been installed.  You can also read our Support Guide.  

 

For more information, see our Frequently asked questions - Multi factor authentication page