Complaints and feedback

Feedback about our services 

The Teacher Registration Board of Western Australia (TRBWA) is committed to providing a quality service, so we welcome feedback and improvement ideas from our staff and stakeholders. This input is managed through the TRBWA Continuous Improvement Framework and feedback themes are reported to the Board each month.

To submit feedback please complete the Feedback Form or email feedback@trb.education.wa.edu.au.

All ideas are carefully explored by our Continuous Improvement Committee and proposed changes are evaluated and priorities by our leadership team.

More information about how the TRBWA manages feedback can be found in our Feedback Policy.

Appealing a Board decision

If you are dissatisfied with a reviewable decision as defined in s.124(2) of the Teacher Registration Act 2012, you may apply to the State Administrative Tribunal for a review of the decision.

Making a Public Interest Disclosure (PID)

We are committed to the aims and objectives of the Public Interest Disclosure Act 2003.

We recognise the value and importance of contributions of members of public and staff to the improvement of administrative and management practices, and strongly support disclosures being made by members of the public or staff as to corrupt or other improper conduct.

You can find out more by clicking the links below:

The TRBWA's PID Officer is

Mr Richard Miles, Director, Teacher Registration Board Western Australia, Telephone +61 8 9223 9100.

You can also visit the website of the Public Sector Commission for further information about making a PID.​

Freedom of Information (FOI)

Under the Freedom of Information Act 1992 you have a right to apply for:

  • documents held by the TRBWA
  • your own personal information contained in TRBWA documents
  • the amendment of your personal information contained in TRBWA documents that you consider to be inaccurate, incomplete, out-of-date or misleading.

Depending on the information you are seeking, you may not need to make a formal Freedom of Information request. In some circumstances, you can request information through the direct release process. This process requires an email stating the information you are seeking and includes your name and contact details.

There are some categories of records that may not appropriate to be released through the direct release process, for example:

  • private or personal information of third parties
  • legal professional privilege documents
  • matters of cabinet.

If you wish to access information through a Freedom of Information request, the request application must:

  • be submitted in writing
  • provide enough information so that the documents requested can be identified
  • give an Australian address to which notices can be sent
  • be lodged at the TRBWA with any application fee payable.

Applications and enquires should be addressed to the Director, TRBWA, PO Box 3009, East Perth WA 6892, Telephone +61 8 9223 9100.

You can also visit the website of the Office of the Information Commissioner if you would like further information about FOI.